Listings Items API FAQ
Frequently asked questions about Listings Items.
Why are items showing as restricted / can’t be added?
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Items will show as restricted if you don’t have access to the product type. If you have access issues, reach out to your vendor manager or through Contact Us, making sure to specify that your issue is an API inquiry.
Can I edit my cost price via API?
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Price increases to existing items are not possible via API. Significant price decreases also need to be verified. In this case, contact your vendor manager or open a Contact Us case. Then, upload your cost changes through Items > Edit Item Costs.
The original values submitted by the vendor are no longer accepted. How can we successfully submit?
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In some edge cases the schema might have changed and the original values that a vendor submitted are no longer valid. If this is the case, ask the vendor to raise a case with the Amazon Support team.
How do I update A+ premium Content?
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A+ premium content is not supported.
Why are my edits not making it to the detail page even though they appear as successful?
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The APIs provide an alternative method of sending catalog data to Amazon. Downstream process and rules governing catalog data are the same regardless of submission method. In some cases, especially where we already have a listing for a product, the information submitted by a vendor might not have priority.
Why is there no summary information in my Listings Item Get API response?
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The summary view is a summary of the ASIN you are creating a listing against. If the summary view is not populated it is because the submission failed and did not match an ASIN. Make sure to check the schema and format for your product type and try again. If the issue persists, open a Developer Support case.
I submitted my listing without issues, but I cannot find it listed.
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Your listing might have experienced an issue after submission (an asynchronous issue). To view such issues, use the getListingsItem operation.
What does the “Does not match your product categories” issue message mean?
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If you receive a “Doesn’t match your product categories” message, the ASIN is set up in a product category the vendor does not have access to. Submit a Contact Us case via Vendor Central noting the message, ASIN(s), and correct product type. Open a case with Developer Support if you require technical support or where indicated in the troubleshooting guide.
What does the “Not Supported – the following products cannot be added” issue message mean?
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If you receive a “Not Supported – the following products cannot be added” message, submit a Contact Us case via Vendor Central noting the issue message and impacted ASINs / external ID(s). Open a case with Developer Support if you require technical support or where indicated in the troubleshooting guide.
Updated about 1 month ago