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UPDATE: Discontinued Support - LWA Tokens can no longer retrieve PII in Selling Partner API

November 20th, 2023 by AndieC_Amazon

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Note: Updated announcement information

This announcement contains updated information regarding the previous announcement Important Notice: Discontinued Support - LWA Tokens can no longer retrieve PII in Selling Partner API.

Update: We previously announced that Developer applications must use the new access protocol via the Tokens API and Restricted Data Token (RDT) to make successful calls to retrieve Personally Identifiable Information (PII) in the Selling Partner API and were discontinuing support of LWA tokens to retrieve PII. To minimize disruption to existing workflows, we will continue to support retrieving PII using either RDT or LWA tokens. There is no change to existing workflow requirements.

Some operations may require the use of RDT currently to retrieve PII. The API operations that may require RDT are:

  • Orders
    • GetOrderAddress
    • GetOrderItemsBuyerInfo
    • GetOrders
    • GetOrder
    • GetOrderItems
  • Merchant Fulfillment
    • GetShipments
    • CreateShipment
    • CancelShipmentOld
  • Shipping
    • directPurchaseShipment
  • Direct Fulfillment Orders
    • GetOrder
    • GetOrders
  • Direct Fulfillment Shipping
    • GetCustomerInvoices
    • GetCustomerInvoice
    • GetPackingSlips
    • GetPackingSlip
    • GetShippingLabels
    • GetShippingLabel
  • Reports
    • GetReportDocument
      • GET_AMAZON_FULFILLED_SHIPMENTS_DATA_INVOICING
      • GET_AMAZON_FULFILLED_SHIPMENTS_DATA_TAX
      • GET_FLAT_FILE_ACTIONABLE_ORDER_DATA_SHIPPING
      • GET_FLAT_FILE_ORDER_REPORT_DATA_SHIPPING
      • GET_FLAT_FILE_ORDER_REPORT_DATA_INVOICING
      • GET_FLAT_FILE_ORDER_REPORT_DATA_TAX
      • GET_FLAT_FILE_ORDERS_RECONCILIATION_DATA_TAX
      • GET_FLAT_FILE_ORDERS_RECONCILIATION_DATA_INVOICING
      • GET_FLAT_FILE_ORDERS_RECONCILIATION_DATA_SHIPPING
      • GET_ORDER_REPORT_DATA_INVOICING
      • GET_ORDER_REPORT_DATA_TAX
      • GET_ORDER_REPORT_DATA_SHIPPING
      • GET_EASYSHIP_DOCUMENTS
      • GET_GST_MTR_B2B_CUSTOM
      • GET_VAT_TRANSACTION_DATA
      • SC_VAT_TAX_REPORT

Why is this changing?

Amazon takes protecting customer data seriously. We want to ensure that developers are using the latest technology and features for the benefit of vendors, sellers, and customers without disrupting standard business operations. We still recommend the use of RDT to retrieve PII data.

Who is affected?

Developers who use Selling Partner APIs to retrieve customer PII.

Which marketplaces are affected?

This affects all marketplaces.

What action is required?

No action is required at this time.

Frequently Asked Questions (FAQs)

Do I need to use RDT for all operations in the Selling Partner API?

No, RDT is only required for the listed operations.

How can I get more information and stay up to date on SP-API?

Visit https://developer.amazonservices.com or sign up for email notifications.

Where can I ask questions of other developers already using SP-API?

Visit us on GitHub to view developer community questions about SP-API or post your own.

How can I ask Amazon for help?

Open a support request with Amazon here.

More information

To aid your integration, refer to the following resources:

  • Tokens API Use Case Guide - This guide includes the list of restricted operations that require the use of RDT.
  • Tokens API reference - This reference includes the operations for the new access protocol (RDT).
  • Tokens API Model – This swagger model describes the operations you can use in the Tokens API.